Terms of Service

01Acceptance of terms

By creating an account, making a booking, purchasing a fan card, or using any part of CSG, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy.

If you do not agree with any part of these Terms, you must not use CSG. We may update these Terms from time to time — see section 13.

02Eligibility and your account

You must be at least 16 years old to create an CSG account. If you are under 18, you must have permission from a parent or legal guardian to use the platform and to make any bookings.

When you create an account, you agree to:

• Provide accurate, current, and complete information about yourself.
• Keep your password secure and not share it with anyone else.
• Keep your security questions and answers confidential — these are used to recover your account.
• Notify us immediately if you suspect any unauthorised use of your account.
• Take responsibility for everything that happens under your account.

We may suspend or close accounts that violate these Terms, that we reasonably believe have been compromised, or that are being used for fraudulent or abusive purposes.

03Bookings and payments

When you book a meet & greet, you are requesting a booking — not purchasing a guaranteed slot. CSG must confirm availability with the celebrity or their team before a booking is final.

Payment methods

We accept a range of payment methods including PayPal, Cash App, Zelle, Chime, Revolut, bank transfer, and crypto (Bitcoin and USDT). The exact methods available, along with their account details and instructions, are shown at checkout.

You are responsible for sending the correct amount, using the correct account details, and uploading a clear receipt showing the completed payment. Payments sent to the wrong account, in the wrong amount, or on the wrong network (for crypto) may not be recoverable.

Confirmation

Once your receipt is reviewed and confirmed by our team, your booking is locked in and your official ticket or fan card is generated. You will receive confirmation on the platform and by email.

04Meet & greet terms

A meet & greet gives you a brief, personal moment with the celebrity you booked with. To make sure everyone has a good experience, the following rules apply:

• Arrive on time. Please arrive at the location listed in your booking at least 15 minutes before your slot.
• Bring ID. You may be asked to show a valid photo ID matching the name on your booking.
• Respect the schedule. Your session has a fixed duration. If you arrive late, we cannot extend your slot.
• Respect the celebrity and staff. Any inappropriate, abusive, or unsafe behaviour will result in your removal from the event without refund.
• Photography and recording. Only take photos or videos where permitted. Professional equipment may be restricted.
• Items to sign. You must indicate at booking which items you plan to bring. The celebrity may decline to sign certain items.

Meet & greet availability, duration, and location are set by the celebrity and their team and may change. If a material change happens, we will notify you as soon as possible.

05Fan cards

A fan card is a personalised digital card that features your name, your photo, and the celebrity you chose. When you order a fan card, the following applies:

• Digital only. Fan cards are delivered as a downloadable high-resolution PNG image. We do not ship physical cards.
• Personal use. Fan cards are for personal, non-commercial use. You may not resell, alter, or reproduce them for profit.
• Not a ticket. A fan card is not a ticket, is not transferable, and does not grant entry to any event.
• Tier duration. Each tier has a duration (for example: 6 months for Backstage, 12 months for Premium, lifetime for Lifetime). The expiry date is printed on the card.
• Photo you supply. You confirm that you own or have the right to use the photo you upload, and that it does not infringe anyone else's rights.

Because a fan card is generated the moment your payment is confirmed, we cannot accept returns or cancellations once the card has been generated — see section 6 for the exceptions.

06Cancellations and refunds

We want you to have a great experience. If something goes wrong, we will do our best to make it right. Here is how refunds work:

• Before confirmation. If you change your mind before your payment is confirmed, we can cancel your order and refund any amount you have sent.
• Before the celebrity is confirmed. If we cannot confirm availability with the celebrity, you will receive a full refund.
• After confirmation. Once your booking is confirmed and the celebrity has reserved the time, we cannot offer a full refund. Partial refunds may be available at our discretion.
• If the celebrity cancels. You will receive a full refund, or we will work with you to reschedule.
• Fan cards. Once a fan card has been generated, it is not refundable. If the card has a technical problem, contact us and we will regenerate it.

Refunds are returned through the same payment method you used, where possible, and may take 5 to 14 business days to reflect.

07Prohibited conduct

You agree not to use CSG to:

• Harass, threaten, stalk, or harm any celebrity, staff member, or other user.
• Upload content that is illegal, abusive, sexually explicit, hateful, or infringes on anyone's rights.
• Impersonate anyone, or misrepresent your identity or affiliation.
• Submit fake bookings, fake payments, or fraudulent receipts.
• Attempt to bypass, hack, or interfere with the security or operation of the platform.
• Scrape, copy, or redistribute content from CSG without permission.
• Use CSG for any commercial purpose without our written consent.
• Violate any applicable law or regulation.

We reserve the right to suspend or terminate your account and report unlawful activity to the relevant authorities.

08Intellectual property

All content on CSG — including the CSG name and logo, page design, code, text, graphics, and photography — is owned or our licensors and is protected by copyright and trademark laws.

You may not copy, reproduce, modify, distribute, or use our content for any commercial purpose without our prior written permission. Nothing in these Terms transfers ownership of any intellectual property to you.

When you upload a photo for a fan card, you keep ownership of that photo, but you grant us a licence to use it to produce your card.

09Third-party services

CSG relies on third-party services — payment providers (PayPal, Cash App, Zelle, Chime, Revolut), banks, blockchain networks, hosting providers, and email providers — to deliver parts of our service.

Your use of those services is governed by their own terms and privacy policies. We are not responsible for the actions, delays, or failures of any third-party service, though we will help you resolve issues whenever we can.

10Disclaimers and liability

CSG is provided on an "as is" and "as available" basis. We do our best to keep the platform running smoothly, but we cannot guarantee it will always be free from errors, interruptions, or inaccuracies.

To the fullest extent permitted by law, CSG and Vinelinkups are not liable for any indirect, incidental, special, or consequential damages arising from your use of the platform, including but not limited to lost profits, lost data, or missed events.

Our total liability to you for any claim arising out of these Terms or your use of CSG is limited to the amount you paid for the specific booking or fan card giving rise to the claim.

Nothing in these Terms limits any rights you have under applicable consumer protection laws that cannot legally be excluded.

11Indemnification

You agree to indemnify and hold harmless CSG, Vinelinkups, and our officers, employees, and partners from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your breach of these Terms.
• Your misuse of the platform.
• Any content you upload that infringes the rights of a third party.
• Your violation of any law or the rights of another person.

12Governing law

These Terms are governed by and construed in accordance with the laws of the jurisdiction in which Vinelinkups operates. Any dispute arising from these Terms or your use of CSG will be subject to the exclusive jurisdiction of the courts of that jurisdiction.

Before bringing any formal legal action, we encourage you to contact us first so we can try to resolve the issue directly.

13Changes to these terms

We may update these Terms from time to time. When we do, we will update the "Last updated" date at the top of this page. For material changes, we will notify you by email or by placing a clear notice on the platform.

Your continued use of CSG after a change to these Terms means you accept the updated version. If you do not agree with the changes, you must stop using the platform and may close your account.